Returns

Hats:

Hats are final sale. A hat can't be returned or exchanged for fit or a change of mind. Read the fit page before you order.

Patches:

A patch can be exchanged once, within 14 days of delivery, if it is unused. Unused means it has not been worn, pressed into the hat, or stuck. One exchange per order. After 14 days, or if the patch has been used, the sale is final. This covers leather, rubber, and embroidered patches.

If it arrives damaged or wrong:

If a hat or a patch arrives damaged, wrong, or with a defect, write within 7 days of delivery. Include the order number and a photo. If we can see the problem, we replace it at no charge. That replacement does not count as the patch exchange. A request after 7 days may be too late to review.

How to contact us:

Write to us through the contact page. For an exchange, wait for a yes before you ship anything back. You pay shipping both ways. Use a trackable service. We can't replace a return that gets lost on the way to us. We look at what arrives, then we send the replacement.

Wrong address:

You are responsible for the address at checkout. If a package comes back because the address was wrong or incomplete, you pay to ship it again.

Shipping you already paid:

Shipping on the original order is not refunded.